At Sparro we Expect More by constantly asking what’s next, what’s better? Why not? It drives everything we do – from our unique hiring process to learning, development and knowledge sharing. The competencies are a way to think about how you live Expect More in your role. Remember this is about working smarter, not harder. The level three competencies are Strategic Agility, Delegation and Prioritisation, Courageous Conversations, Managing Upwards and Motivating Others.
1. Strategic Agility
You develop VISION and DIRECTION, anticipating challenges, opportunities and outcomes; while being able to ADAPT thinking, conversations and body language in the moment. You partner with clients to gain CLARITY on objectives and outcomes, and can quickly determine where Sparro can provide the BEST VALUE. You have broad KNOWLEDGE and PERSPECTIVE of platforms, tools and tactics, and are able to DEVELOP and DEPLOY bespoke approaches to meet objectives.
2. Delegation & Prioritisation
You work EFFICIENTLY in a team by utilising those around you, sharing RESPONSIBILITY, ACCOUNTABILITY and TRUST. You aim to promote AUTONOMY and MASTERY amongst your colleagues, while ensuring that people have the skills and confidence to achieve their tasks. You plan tasks and timelines, while MANAGING EXPECTATIONS of all parties.
3. Courageous Conversations
You ADDRESS problems with reports and clients directly and in a timely way; not allowing problems to persist. You seek to UNDERSTAND individual vs systemic problems, and have appropriate conversations across teams to address and solve issues.
4. Managing Upwards
You are comfortable PRESENTING to and ENGAGING with senior managers, including being confident presenting issues or challenges. You can TAILOR language and actions to senior management, understanding the best way to get things done at their level.
5. Motivating Others
You live ‘EXPECT MORE’ throughout the team; always seeking to create the best workplace possible where teams are POSITIVE and MOTIVATED to achieve. You are committed to GROWING TOGETHER – encouraging knowledge sharing, collaboration and CELEBRATION of success and innovation. You are an ADVOCATE for your colleagues.
The business is founded on a high-value service offering that is integral to its success. Creating value from clients’ budgets is our main priority.
All staff are expected to uphold these values in all facets of their work and in the way they represent themselves to others; including clients, partners and online.
We are thought leaders – taking initiative to constantly test and question everything to find a better way to do things.
We aim to be an extension of our clients’ businesses, contributing outside of our roles and responsibilities, individually and as a business – doing whatever it takes to ‘get it done.’ We know that we succeed by working collaboratively, drawing on our shared knowledge and experiences.
We are quick to adapt to changes, ideas and requests, and pride ourselves on fast client communication and efficient working practices.
We share progress, ideas and learnings with clients and staff.
We are honest in setting expectations and communicating results – even when things aren’t going well.
We recognise and acknowledge account problems, as well as our own skills gaps and weaknesses. We share these findings to continue to improve our own roles, team and processes.
We use data to support all decisions and statements. We make no assumptions and test everything.
We are an efficient team providing strong return on investment to our clients through hard work, short turnarounds and consistent communication.
We share knowledge across the team to grow as a team and benefit all clients from our developments.
We aim to create a high-value experience for all staff: creating a friendly, supportive, inclusive environment. We are positive and approachable in all interactions.
We represent our values in all actions, going above and beyond. We are passionate about delivering value in all that we do. We offer recognition, celebrate and share all successes – our own, our clients’ and our team members.